Returns & Refunds
Your satisfaction matters. Learn about our return policy and how we handle refunds.
Return Policy Overview
At Champolo Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns under the conditions outlined below.
Return Window
14 days from the date of delivery
Condition
Products must be unopened and in original packaging
Refund Method
Original payment method or mobile money
Processing Time
5-7 business days after we receive the return
Eligible for Return
- Unopened products in original packaging
- Damaged or defective items upon delivery
- Wrong product delivered
- Expired products
Not Eligible for Return
- Opened or partially used products
- Products without original packaging
- Items returned after 14 days
- Products damaged by customer mishandling
How to Return a Product
Contact Us
Reach out via WhatsApp (+233 24 720 4860) or email within 14 days of delivery. Provide your order number and reason for return.
Return Approval
Our team will review your request and approve eligible returns within 24-48 hours.
Ship the Product
Pack the product securely in its original packaging. We will guide you on the nearest drop-off point or arrange a pickup.
Refund Processing
Once we receive and inspect the item, your refund will be processed within 5-7 business days to your original payment method.
Damaged on Arrival?
If your order arrives damaged, defective, or incorrect, please contact us immediately with photos of the package and product. We will replace the item at no extra cost or issue a full refund.
Report on WhatsAppNeed help with a return?